Manage the conversational flow of all your text and voice bots from one convenient location
Spark the conversation with powerful, integrated Natural Language Understanding
A modern interface for business users, as well as administrators and developers.
A simple and powerful interface – allowing for a sophisticated conversation experience, yet simple to use.
An interface designed to quickly develop a conversation without programming code.
An editor designed to the creation of conversations as it would be a human interaction, easy to read, avoiding being linear, as it allows to move the flow of the conversation between topics.
Ability to integrate with backend systems seamlessly and without effort of coding.
Extensions are pre-built conversational modules which hook directly into the Flow Editor and can be written by anyone and deployed securely.
Integrate Conversational AI into your enterprise infrastructure
Deploying virtual agents in different languages whilst sharing business logic and backend integrations.
Locales enable seamless localization of content and NLU configuration within flows, whilst keeping a common logic base for easy maintainability.
At any time in a conversation, seamlessly transition the user to a human agent and continue to support the human agent through AI to solve the customer’s issue.
Use Cognigy Live Chat or integrate with existing live chat tools like Ringcentral Engage Digital, Avaya Oceana, Genesys Pure Cloud or your contact center platform.
Bringing the most intuitive form of human communications to your Conversational AI, supporting phone and WebRTC voice calls.
AI-based Voice Gateway solution for Contact Centers to deploy Virtual Voice Agents for automated phone conversations.
Develop conversational experiences across a wide range of voice and text channels, including Facebook Messenger, Amazon Alexa, Google Home, Twilio and many more. Make use of Cognigy’s built-in webchat to deploy Cognigy.AI to your website with ease. Create a consistent user experience by keeping conversation context across channels.
Discover trends, measure conversation KPIs and optimize the conversational experience through out-of-the-box dashboards – all in a GDPR-compliant manner. Integrate with your existing business intelligence tools through Cognigy.AI’s data connectivity capabilities.